Judith Ukogoro

Customer Service Associate @Intrum

Manchester, GB

Provide specialized solutions to customers in financial difficulty, such as affordable repayment plans and achieving the best possible outcome, which contributes to the company\'s goal of building a better financial future.• Make and receive inbound and outbound calls to manage a variety of customer accounts such as car finance, bank accounts, credit cards, loans and investigating the details in regard to customers\' debt.• Provide personalized and customer-focused service to reduce overall customer debt.• Ensuring the delivery and compliance with all outcomes and activities held within the consumer duty regulation, driving fair outcomes for customers.• Recognize and support vulnerable customers appropriately • Provide regular account statements to customers to keep them informed of their outstanding balance and account status. • Investigate and address customer disputes, complaints and issues and follow up till it is resolved. • Maintain professionalism, empathy and effective communication in all interactions. • Ensure customer satisfaction and positive outcomes.

Federal Polytechnic, Nekede

Higher National Diploma, Business Administration and Management, General

Delta State Polytechnic, Ogwashi-uku

OND, Business Administration and Management.