Ibadat Singh
Customer Engagement Manager @Purolator Inc.
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WORK HISTORY
Customer Engagement Manager @Purolator Inc.
Helping to onboard new customer accounts at Purolator, focusing on SHS (Special Handling Shipments) managing the post-sale lifecycle for key strategic clients. A key cross functional role engaging with Field Operations, Sales, Revenue Management, and Finance regularly to support service performance and metrics, operational efficiencies/capabilities, portfolio profitability, and growth.• As the primary representative for Operations, will collaborate extensively with Sales Effectiveness team to successfully onboard large and complex new customers.• Manage and oversee client programs and projects, from conception to implementation; both from a high-level perspective as well as detailed business analysis. With a focus on achieving and sustaining customer satisfaction, through building customer relationships.• Responsible for developing onboarding deployment plans, manage resource allocation and master schedules, as well as risk analysis, and lead project reviews.National scope sales and customer support, representing Operations in customer onboarding, escalations, and service question and/or concerns.• Facilitating customer needs’ analysis, for all aspects of business ranging from new products and services to crisis resolution.• Support Customer with their delivery performance and escalations. Ensure customer feedback is shared internally to drive process improvements and CI initiatives.• Develop and maintain customer and third-party relationships, examine areas for new business, and provide recommendation for potential business opportunities.• Continually focus on cost controls and reductions, revenue generation, and overall customer and stakeholder satisfaction.• Strategize, build and maintain new initiatives, identifying short term and long-term opportunities, aligning with corporate objectives.
EDUCATION
Humber College
Logistics, Materials, and Supply Chain Management
Guru Nanak Dev University, Amritsar
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration - MBA
Guru Nanak Dev University
B.Tech, Electronics & Communication
Spring Dale Senior School
Matriculation, Non Medical
SKILLS
ABOUT IBADAT SINGH
Certified Project Manager with over 10 years of experience leading diverse Operations projects in supply chain operations. Specialized focus on continuous improvement superior service delivery in Logistics and eCommerce Operation Skilled at Process and Data Analytics, Continuous Process Improvement, KPI Metrics Development, Capacity and Resource Planning, Forecasting, Demand & Supply Planning, Processes & Infrastructure solution design, Automation solution conceptualization, Leading cross-functional teams, and Project Management. High problem-solving skills and relishes a challenge. Possesses strong interpersonal and communication skills which enable to communicate clearly, effectively, and confidently with internal and external teams. Self-motivated and result-driven. Action-oriented and likes to lead by setting examples. Promotes team spirit and a sense of ownership. Excellent client management skills. Highly responsible, accountable, and dependable.
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