Ian Douglas
Chief of Staff, Head of People and Talent - Technology Services @UBS
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WORK HISTORY
Chief of Staff, Head of People and Talent - Technology Services @UBS
London, GB
EDUCATION
The University of Waikato
Bachelor's degree, Computer Science (Information Systems)
SKILLS
ABOUT IAN DOUGLAS
I am a senior technology and operations leader with over 20 years’ experience driving large‑scale organisational transformation, workforce strategy, and enterprise operating models across global financial services, technology, advertising, and PR. My career has centred on helping complex organisations operate more effectively — aligning people, strategy, and execution to create clarity, discipline, and measurable impact.In my current role as Chief of Staff within UBS Technology, I support a global division of around 7,500 technologists. I focus on strengthening our operating rhythm, maturing governance, elevating executive transparency, and delivering workforce and capability programmes that prepare engineering teams for the future. This includes modernising learning frameworks, building talent pipelines, AI Enablement, improving cross‑functional alignment, and enabling senior leaders with robust business intelligence and decision support.Prior to UBS, I held senior operational and transformation roles across multiple markets, leading agency integration, operational redesign, digital capability growth, and multi‑jurisdictional change for organisations such as Edelman, Publicis, and MullenLowe. I’ve scaled regional digital practices, improved P&L transparency, built new operating models, and delivered significant revenue growth and cultural uplift across Europe, the UK, and Italy.I’m at my best solving complex organisational challenges, building high‑performing teams, and creating the structures, processes, and leadership alignment needed for sustainable performance. I care deeply about developing talent, strengthening organisational culture, and enabling leaders to operate with clarity, confidence, and strategic intent.I thrive in environments where transformation, technology, and people intersect — and where thoughtful, systems‑level change can unlock meaningful long‑term value.
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