Alexander Grant
Quality and Training Lead @UBS
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WORK HISTORY
Quality and Training Lead @UBS
US
EDUCATION
Gordon Conwell Theological Seminary
Master of Arts - MA, Urban Minsterial Leadership
Penn Foster
Certificate, Fitness and Nutrition
ABOUT ALEXANDER GRANT
Energetic call center operations professional with 8 years of progressive experience leading client support teams. Successes include building out new QA programs, managing large-scale initiatives, defining the data governance for start-up and established companies, and implementing innovative solutions that drive operational excellence. Motivational leader who sets high standards for service and reliability. Core competencies include: Quality Assurance Framework | Case Management | Program Leadership | Coaching | Process Improvements | Speech Analytics and Call Monitoring Tools | Data Governance and Compliance | Quality Analytics | Vendor Relations | Cross-functional collaboration | Customer Retention and Satisfaction | Pre-sales documentation and training
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