Ian Robinson
Chief Operating Officer @Future Cx
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WORK HISTORY
Chief Operating Officer @Future Cx
Co-owner & Director at Future CX, passionate about redefining performance of pharmaceutical and life science companies by measuring, developing and embedding entrepreneurial mindsets and behaviours.Our unique E3 System (Entrepreneurial Edge Evaluation), powered by our online evaluation tool, provides your organisation with instant insight into the current entrepreneurial mindset and behaviours that exist at an individual, team and total organisation level. Importantly, it also delivers focused action plans which can be rapidly implemented to redefine employees performance, giving you & them the edge in a highly competitive environment.
EDUCATION
University of Lancashire
BSc (Hons), Mathematics with Economics
SKILLS
ABOUT IAN ROBINSON
Empowering Extraordinary Performance in Pharma and Life Sciences My mission is to help individuals and organisations achieve what they once thought impossible. With 30 years of experience in Sales, Market Access, and Business Development, I have a proven track record in the pharmaceutical industry. Since founding Pharmability Consulting in 2017, I’ve been dedicated to delivering innovative, insight-driven solutions that have now enhanced the performance of clients across 35+ countries.In early 2021, I co-founded Future CX, focused on revolutionising customer experience in pharma and life sciences. As we adapt to the evolving landscape, we recognise that exceptional customer experience is key to success. In December 2024, we launched KAMAZING, a subsidiary of Future CX aimed at tackling three critical challenges faced by sales and key account teams: in-call excellence, account management excellence, and omnichannel excellence. Our mission is clear: transform ordinary salespeople into extraordinary performers!How do we achieve this? By honing the behaviours and mindsets that drive success in these areas, supported by our innovative RESULTS Ecosystem. This tool provides real-time insights into individual and team performance, enabling organizations to invest intelligently in their people.As the Chief Delivery Officer, I am committed to providing actionable insights and tailored recommendations that empower sales and marketing organisations worldwide to unlock their full potential.Let’s connect and explore how we can collaborate to elevate your team’s performance!i•••@[email protected]
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