Sukhpreet Singh B.
Sr Telecom Architect @IntouchCX
Signup · Get unlimited contacts
WORK HISTORY
Sr Telecom Architect @IntouchCX
Winnipeg, MB, CA
EDUCATION
Punjabi University
B.Sc, Computer Maintenance, Physics, Mathematics
Sikkim Manipal Institute of Technology - SMU
Master's degree, Telecommunications Technology
Government Civil Lines, Patiala
10 + 2, Physics, Chemistry, Mathematics, English
ABOUT SUKHPREET SINGH B.
Solution Engineer for Avaya, MS Skype and NICE InContact for Business PBXs in APAC region.Solution Architect for Call Centre Infrastructure. Experienced in call centre design, implementation and support for Avaya, NICE InContact & LYNC based technologies.Have worked as Senior Voice Engineer (Projects & Operations) at India’s leading Contact Centre “Genpact”.Expert in implementation and management of Avaya CM, CMS, NICE, Aspect Dialler, Microsoft LYNC/Skype for Business etc. Expert in Data technologies such as QoS, Routing and Switching. Experienced working with different protocols such as TCP/IP, H.323, SIP, QSIG, RTP and RTCP.Expert in configuring Cisco Routers & Switches.ITIL V3 Foundation Certified by Honeywell International.Six Sigma Green Belt trained by Honeywell International.Experienced in software rollouts, O/S deployments and remote systems management.Expert in troubleshooting hardware and software issues. Knowledge of various Internet systems, architectures and platforms.Performed on-site integration and deployment of Microsoft LYNC Enterprise Voice (EV) solutions across Honeywell facilities in Japan, China, Australia, Taiwan, South Korea, Indonesia, Malaysia, Singapore & Thailand, including configuration of voice infrastructure, SIP trunking, and user migration.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.