Andrew M.

Managed Services Lead @Isos Technology

Managed, supported and administered 10+ Atlassian instances, by handling incoming support requests. Created custom reports and dashboards using eazyBI to provide relevant metrics and statistics, improving business processes. Audited, documented, and consolidated 100+ inactive and outdated workflows, workflow schemes, and custom fields Worked with PMO Team and configured the Tempo App (Timesheets and Cost Tracker) to assist in tracking CAPEX and OPEX labor. Created and implemented a process for handling archived projects by creating a process for archiving inactive projects and creating an archive workflow scheme. Managed a five-man technical support team and held daily stand-ups reviewing outstanding issues, answering questions, and providing guidance as needed. Established standards to leave notes on each ticket and created automations to notify team members of new issues and when issues are assigned to them. Created 20+ customized automations to reduce the number of steps in processes and perform repetitive tasks. Tested and audited the use of Jira and Confluence add-ons to meet business requirements and ensure compatibility during migrations.