Hussein Damji
IT Desktop Team Leader-philip Morris Ltd, Hammersmith & Liverpool Street, Uk @Stefanini EMEA
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WORK HISTORY
IT Desktop Team Leader-philip Morris Ltd, Hammersmith & Liverpool Street, Uk @Stefanini EMEA
Hammersmith, GB
Managed a team of 4 people providing Desktop support in Philip Morris Limited• Managed Customer Escalations and provided Excellent Customer Services using Self Service now.• Managed Laptop replacements and Windows 10 upgrades.• Lead the desk moves for the office.• Supported Dell laptops on Windows 10, Mac and apple mobile devices including Ipads on Mobile Iron.• Using SCCM to deploy Windows 10, produce vulnerability reports and remediating these. • Improving the hiring process, Promoting Self Service Password reset, Promoting Helpdesk activities.• Collaborating with Helpdesk to ensure improvement of shared access, software and hardware requests.
EDUCATION
Soft Tech Training Centre
BTEC - Advanced GNVQ Certificate in IT, Computer Studies
Cisco Networking Academy
Cisco Certified Network Associate, System, Networking, and LAN/WAN Management/Manager
University of Westminster -London, UK
BSc Hons, Computer Communication & Networking
SKILLS
ABOUT HUSSEIN DAMJI
IT Desktop Team Leader at Stefanini- Philip Morris LTD, Hammersmith & Liverpool Street, UK
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