Hunter Hilbig
Sr Optimization and Solution Design Engineer @Locus Robotics
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WORK HISTORY
Sr Optimization and Solution Design Engineer @Locus Robotics
Drives customer relationship and growth at executive level with emphasis on site KPIs and productivity• Directly manage over 50 clients across various industries, curating and presenting relevant productivity metrics to stakeholders including C-Suite executives •Develop quantitative business cases during solution design process to drive adoption of Locus best practices and assist in end user change management. • Lead customer optimization efforts with cross functional team, implementing Lean/Six Sigma methodology to cut labor costs by 50% and improve associate productivity by a minimum of 2x • Own and maintain 200+ client KPI database via Microsoft Power Query, tracking data points and identifying actionable insights based on trends. • Utilize voice of the customer to create management tools and frameworks that support ongoing continuous improvement initiatives throughout Locus organization. • Manage new team member onboarding, enhancing technical expertise and skills by conducting weekly one-on-ones and overseeing applied knowledge during on-site client visits.• Created and implemented a Power BI solution that reduced optimization visit time by 50%, enhancing workflow efficiency for more than 10 team members
EDUCATION
University of North Carolina at Charlotte
Systems Engineering
ABOUT HUNTER HILBIG
Customer Success Engineer
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