Humberto Rivero
Customer Success Manager - Enterprise @On24
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WORK HISTORY
Customer Success Manager - Enterprise @On24
Managed customer retention and drove product adoption with a portfolio of up to 50 enterprise and expansion-segment clients.\\\\n\\\\n- Oversaw customer performance by identifying and working with stakeholders, conducting quarterly business reviews, and exceeded SLA expectations with quarterly account coverage at above 80%\\\\n- Identified, opened, and helped close upsell and expansion CSQLs\\\\n- Targeted accounts at churn risk early and created action plans to mitigate risk, working closely with sales team to close renewals\\\\n- Chaired internal learning & development, and new hire group that provided resources, training, and guidance for new customer success managers\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Bonita Vista High School
High School Diploma
SKILLS
ABOUT HUMBERTO RIVERO
I’m a motivated and data-driven customer success manager with over 10 years of…
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