Humberto A.
Ux Designer, Last Mile @Amazon
Signup · Get unlimited contacts
WORK HISTORY
Ux Designer, Last Mile @Amazon
Toronto, ON, CA
Design acquisition and onboarding experiences for Amazon Flex across international markets, helping people start delivering faster while improving marketplace reliability. Translate operational complexity into clear, accessible workflows through research, experimentation, and close collaboration with product, engineering, and operations partners.Drive improvements that increase onboarding success, reduce support friction, and strengthen fast delivery capacity. Serve as an Accessibility Bar Raiser, reviewing experiences across teams to raise usability and inclusivity standards.
EDUCATION
OCAD University
Master of Design
UAM Universidad Autónoma Metropolitana
Bachelor's degree
George Brown College
Graduate Certificate in Design Management
SKILLS
ABOUT HUMBERTO A.
I’m a Product Designer focused on building scalable product systems across fintech, logistics, and service platforms.My work sits at the intersection of user intent, operational reality, and technical constraint. I design the structures behind the experience — onboarding ecosystems, self-service platforms, conversational systems, and multi-market banking architectures — that help people move from intention to outcome with clarity and confidence.At Amazon, I’ve led global onboarding improvements across 8+ countries serving 650K+ users annually, driving measurable increases in activation and reducing operational friction. In banking, I’ve scaled AI-powered support resolving ~40% of customer inquiries automatically and modernized digital platforms across multiple international markets.I’m most energized by ambiguous problems that require systems thinking, cross-functional alignment, and long-term design direction — not just interface polish. I care deeply about building solutions that scale, raise the quality bar, and make complex ecosystems feel human.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.