Humberto Itriago
Chief Technology Officer @Multiphone Latin America, Inc
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WORK HISTORY
Chief Technology Officer @Multiphone Latin America, Inc
Miami, FL, US
Built and managed backend/frontend development teams for mobile applications (iOS & Android).Designed and implemented a Class 5 VoIP switch, integrating API-driven retail, wholesale sales, billing, call tracking, and CRM solutions.Ensured State & Federal regulatory compliance (FCC, IRS, USF).Established multinational, multilingual customer support desks (100+ seats, 24x7 shifts).Managed P&L, financial analysis, budgeting, and stakeholder reporting.Integrated 30+ vendor APIs for banking, telecom, and fintech services.Achieved PCI compliance for secure merchant services.Led network infrastructure projects using Cisco, Juniper, HP, and Ubiquiti.Managed global vendor contracts for telecom routing, SMS, and mobile recharges.Developed business intelligence & analytics strategies to enhance customer service and sales.
EDUCATION
IESA
General Sales, Merchandising and Related Marketing Operations
MIT Sloan School of Management
Artificial Intelligence
Tennessee Technological University
Bachelor of Science, Electrical and Electronics Engineering
SKILLS
ABOUT HUMBERTO ITRIAGO
I’m an experienced IT leader with over 25 years managing technology across hospitality, telecom, and enterprise environments. I’ve helped top hotel brands like Marriott, Starwood, and Sonesta deliver secure, guest-friendly digital services while improving operations and boosting revenue.In hospitality, I’ve led full IT operations — from PMS (Opera, Lightspeed) and POS systems (Micros, Toast) to HSIA, IPTV, mobile keys, and voice systems. I focus on keeping systems stable, secure, and integrated so the guest experience is smooth and reliable, 24/7.Outside of hotels, I’ve also built and scaled telecom and eCommerce platforms, led large IT teams, and deployed cloud and VoIP infrastructure across regulated markets. I know how to manage vendors, lead cybersecurity efforts, align with compliance, and make sure IT supports the big picture.What I bring to the table- Hospitality & Enterprise IT Operations- Cybersecurity, PCI Compliance & Risk Management- Cloud Infrastructure, Networking & Voice- IT Budgeting & Strategic Planning- Vendor Contracts & Negotiations- Team Leadership & Cross-Department CollaborationI believe technology should always be a competitive advantage—and that starts by keeping it simple, solid, and focused on the customer.
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