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Customer Service Specialist @Hanu Software

IN

Handling & providing client servicing to following 10 projects: Radancy, DHR Global, eQuest, Workstory, Maximus, Joveo, HiringThing, Symplr, Jobvite and SAP.Responsibilities- Maintain Clients Relationship- Understand the client requirements and customize existing business programs to meet their needs- Communication: Provide client support and handle client communications effectively- Address client concerns promptly and professionally, inform clients about company services- Collect feedback and resolve client complaints- Coordinate with internal teams to ensure timely fulfillment of products orders/ services- Develop new strategies to improve client satisfaction- Ensure that client requests are handled timely and accurately- Keep records and documentation of client interactions for training purposes- Maintain existing clients and generate new clients for business- Maintain up-to-date knowledge about company products and services- Manage existing clients and generate new clients for business- Research on new and existing clients.

National Institute of Science and Technology (NIST), Berhampur

Bachelor of Technology - BTech