Michael Hulme

Chief Solutions Architect @Genesys

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Chief Solutions Architect @Genesys

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Toronto, ON, CA

Responsible for providing pre-sales technical support for the development and implementation of Genesys suite of products, applications, services, and solutions.Activities include- Preparing and developing technical presentations to explain the organization\'s products and services- Collaborating with sales teams to understand customer needs and provide sales support- Identifying, developing, and customizing applications/systems architecture or process designs for integration of customer\'s very large complex technology solutions and integrating architecture- Identifying areas for improvement in customer processes and effectively prescribing solutions- Supporting sales teams during the project/solution contracting phase.

EDUCATION

N/A

Queen's University

Bachelor Applied Science

SKILLS

Enterprise SoftwareSales ManagementRoutingVoice MailVoipChannel PartnersMplsSaasUnified MessagingCisco Call ManagerCall CenterCrmIp PbxGenesysProfessional ServicesAcdSip TrunkingProduct ManagementH.323Solution SellingCall CentersIpSiebelContact CentersPre-SalesPartner ManagementWirelessSalesSoftware IndustryWorkforce ManagementMobile DevicesManaged ServicesIntegrationCustomer ExperienceUnified CommunicationsTcp/IpSales EnablementSolution ArchitectureSs7Cti

ABOUT MICHAEL HULME

Experienced pre-sales and architecture leader with over 30 years in the Enterprise Software business with a proven track record for high performance and creating and managing highly successful teams.Experience managing Sales Engineering teams from technical architecture, direct and channels.Player/Coach who continues to consult, architect, demonstrate and present to customers and prospects.Team player who is adaptable, independent and hard working.Proven performer. 14 President Club awards and 10+ awards over 20 years at Genesys.

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Michael Hulme — Chief Solutions Architect at Genesys in Toronto, CA | Unifers