Jacob Hoskins
Senior Customer Success Manager, Large Enterprise @Draup
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WORK HISTORY
Senior Customer Success Manager, Large Enterprise @Draup
Monroe, MI, US
As a Client Success Manager at Draup, I’m on a mission to transform client relationships and elevate their experience with our cutting-edge talent and labor intelligence solutions. My role is all about ensuring our clients not only meet but exceed their strategic goals using our platform.My Superpowers:Smooth Onboarding: I make sure that the journey from zero to hero is seamless. From day one, I’m there, guiding clients through the intricacies of our solutions.Relationship Architect: Building strong, lasting relationships with clients is my forte. I’m the trusted advisor they turn to, knowing I’m as invested in their success as they are.Retention Rockstar: Ensuring clients continuously see value in our services is key. I’m proactive in managing renewals to keep my clients happy and my portfolio of business in a positive position. Insightful Analyst: I leverage data and analytics to provide clients with actionable insights that enhance their workforce planning strategies. It’s all about turning data into impactful decisions.Team Collaborator: Working closely with cross-functional teams within Draup, I optimize service delivery and contribute to our overarching mission of driving business growth.I’m not just here to manage clients—I’m here to make sure they thrive. My goal is to be the sherpa of their Draup journey, helping them navigate the complex landscape of workforce intelligence and achieve unparalleled success.
EDUCATION
Bedford Senior High School
High School
The University of Toledo
Bachelor of Business Administration (B.B.A.), Finance and Marketing
SKILLS
ABOUT JACOB HOSKINS
My journey in life has taught me many things so far and the biggest thing is that you never know where you\'ll end up. In that journey, I have learned that I have a passion for learning new topics and coaching individuals on complex ideas with a specialty in simplifying ideas. As an Account Executive, I take a teaching mentality into all of my interactions with clients looking for moments and planning for different opportunities to teach my clients about what they have available to them and what others are doing in the industry. This approach has allowed me to build amazing relationships with my clients that secure their trust and business while providing a platform to present new ways of growing their business that will always be aligned with their needs.
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