Hope Powles
Manager, Customer Success @Orange Logic
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WORK HISTORY
Manager, Customer Success @Orange Logic
US
Lead, coach, and develop a team of Customer Success Managers across strategic accounts • Own customer retention, expansion strategy, and account health at scale • Manage escalations and executive-level customer relationships • Partner cross-functionally with Sales, Product, and Support to drive customer outcomes • Implement process improvements to improve efficiency and customer experience
EDUCATION
Texas A&M University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
ABOUT HOPE POWLES
With 11 years of experience in management and change leadership, I specialize in driving meaningful transformation across organizations. My expertise spans change management, customer success strategy, and process improvement, with a strong foundation in SaaS, project management, digital transformation, and operational efficiency.I am passionate about building strong relationships, creating inclusive cultures and increasing employee engagement through thoughtful, people-first initiatives and clear value propositions for our clients.As a Customer Success leader, I excel at guiding teams and organizations to drive customer value, accelerate adoption, and deliver measurable business outcomes.Let’s connect and explore how I can help your organization scale, evolve, and succeed.
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