Emily Desousa

WORK HISTORY

EDUCATION

ABOUT EMILY DESOUSA

Fueled by a passion for customer success, I find joy in transforming challenges into opportunities and delivering top-notch results. I’m not just about meeting customer needs—I’m all about uncovering their goals and helping them achieve their goals. I’ve dedicated myself to building deep, meaningful relationships that elevate customer experiences and foster lasting partnerships. My mission is simple: to drive mutual success by connecting with customers on a deeper level and ensuring their goals become our shared victories.I play a pivotal role in: Delivering comprehensive customer support across multiple platforms, ensuring seamless and impactful client experiences Re-engaging key accounts and steering specialized training to meet the evolving needs of our clients Guiding clients through onboarding, product demonstrations, setup, and training sessions, ensuring they derive full value from our solutions Expanding service offerings and nurturing relationships that transcend transactions to achieve shared success Recognized for exceptional problem-solving, my passion lies in empowering customers and fostering an environment where every interaction propels us toward mutual profitability and sustained partnership.Technical Skills: Salesforce (CRM), Zendesk, Jira, ChatGPT, Outreach, Gong, Looker, Google Suite, Zoom, HubSpotEducation: Bachelor of Science in Healthcare Administration, University of Phoenix, San Diego, CaliforniaAchievements:\"End of the Earth Award\" at PhotoShelter, Highest Retainer for Q4 2023, Asked to present on developing meaningful relationships with customers at the Sales Kick off 2024Interests: Scuba Diving, Photography, Hiking/Backpacking, and spending time with my dog