Holly Austin
Administration Operational Lead @Bupa
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WORK HISTORY
Administration Operational Lead @Bupa
Inspire and guide our brilliant Administrators and Service Team Managers, setting a clear direction and fostering a collaborative, high-performing culture.Champion consistency and efficiency by nurturing a mindset of continuous improvement—protecting revenue, reducing waste, and unlocking smarter ways of working.Lead the charge in professional development, creating exciting opportunities for growth and driving team engagement through meaningful activities and initiatives.Be the go-to escalation point for administrative complaints, incidents, and customer satisfaction concerns—analyzing trends and implementing impactful solutions.Turn feedback into fuel by capturing insights from complaints, incidents, and NPS scores, and sharing learnings across the administrator community to spark improvement.Elevate the customer experience in your service area, ensuring every interaction reflects our commitment to delivering a world-class service.Be a visible and approachable leader, actively connecting with Administration teams and celebrating their successes.
EDUCATION
US Career Institute
Paralegal Studies
University College Cork
Bachelor of Arts (BA) Double Major
University College Cork
Bachelor of Arts (B.A.)
SKILLS
ABOUT HOLLY AUSTIN
Administration Operational Lead | Empowering Teams, Enhancing Patient Experience & …
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