Hollie Johnson

Branch Manager @Citizens

Canton, MI, US

As a Branch Manager, I operate as a business leader and I\'m responsible for coaching and building my team in a profit and loss environment. I determine the success of my branch by recruiting top talent with the ability to forecast staffing needs. I inspire, model and motivate service through staff coaching and training to achieve a superior customer experience. I prioritize, manages, and communicates promotional campaigns and product initiatives. Fosters a motivated, diverse team environment; by setting employees up for success establishing clear objectives for the branch and for each employee. I\'m also responsible for branch compliance with bank policies, procedures, and operational integrity. Maintains and develops relationships with existing small business customers and creating great partnerships within Citizens and the community. Creates and manages to the branch business plan profit and loss. Will deploy all resources to optimize individual, team performance and team development plan management.Reports to the Retail Branch Regional Manager

Dorsey Business Schools-Southgate

Associates Computer Applications

Dorsey Business Schools-Southgate

Associate's degree