Hiren Kacha

WORK HISTORY

EDUCATION

ABOUT HIREN KACHA

With a robust and diverse background in the retail and customer service industry spanning over two decades, I have established myself as an accomplished individual in the sales and business development space, exhibiting a wealth of experience in elevating revenue growth and account value.Most recently at Philip Morris International, I have maximised sales potential through meticulous attention to detail and effective CRM applications. The success achieved in managing a territory of 130 retail stores was a testament to my problem-solving acumen and an unwavering commitment to customer service excellence. These competencies have consistently translated into significant sales growth and an enhanced retail training program, showcasing my dedication to excellence in the fast-paced FMCG sector.Prior to that, I managed an assigned territory of 173 retail stores from Leicester to South Birmingham at British American Tobacco, while previously progressing into a Senior Territory Manager & Social Media Manager role at NOW TV.My wealth of experience has afforded me a vast and transferable skillset. For instance, I am highly capable of devising and spearheading territory management and customer relationship strategies to generate long-term profitability. I am adept in managing an extensive portfolio of high-profile customers, while engaging in comprehensive research and consultation to identify new ways of increasing client experience and account value. With a technical background, I am also skilled in producing informative and engaging marketing material for distribution across digital and in-person environments. I maintain a core understanding of all social media platforms and the ability to deliver tailored content for varied audiences. My expanding leadership qualities have enabled me to direct, coach, and mentor junior sales professionals, while serving as a focal link between senior management and fellow sales professionals.On a more personal note, I am renowned as a highly motivational colleague who leads by example and can foster the development of others. I remain both diligent and creative under fast-paced environments. More broadly, I demonstrate a personal commitment to personal career development with a focus on maximising my existing skillset.Moving forward, I am particularly interested about the prospect of leveraging my extensive sales/account management background to pursue my prolonged interest within the food & drink industry. I would enjoy the opportunity to connect with like-minded professionals so please feel free to reach out.