Himaanshu Tripathi
IT Platinum Client Support Executive @Patra Corporation
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WORK HISTORY
IT Platinum Client Support Executive @Patra Corporation
1.Serve as the primary technical point of contact for high-value clients, ensuring their IT supportneeds are addressed promptly and professionally.2.Manage escalated support tickets and ensure timely resolution of complex technical issues.3.Track, document, and analyze support trends for key clients to proactively address recurring issuesand recommend system enhancements.4.Collaborate with internal technical teams (e.g, Helpdesk, QA, Onboarding) to troubleshoot,escalate, and resolve client issues efficiently.5.Support other team & Client by offering technical insights during client meetings, renewals, orissue-resolution discussions
EDUCATION
Kuvempu University, Shankaraghatta, Shimoga
Bachelor’s Degree, Information Technology
NIIT Pune
ANIIT, Computer Software Engineering
ABOUT HIMAANSHU TRIPATHI
Data Analyst with expertise in data manipulation, analysis, and visualization. Proficient in PowerBI, SQL, and data reporting. Strong problem-solving skills and a track record of delivering actionable insights. Eager to contribute analytical prowess to drive business success.My Previous Role:I am a product developer, web/software developer with more than several years of experience in all phases of C#, HTML & CSS including designing, coding, Web Development, deployment, support and maintenance. I also have extensive work experience with different platforms like SQL, Microsoft SQL Server and Oracle Database.
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