Hilary Clemons

Customer Coordinator @VEG ER for Pets

Lead end-to-end patient coordination, managing high-volume intake and discharge processes to ensure seamless transitions for pets and their owners. Oversee complex multi-line phone systems, prioritizing urgent medical inquiries and streamlining client communications in a high-pressure emergency environment. Direct billing operations and payment processing, ensuring accuracy and transparency while navigating emergency care costs with clients. Deliver expert-level customer service by acting as a primary liaison between medical staff and pet owners, ensuring clear communication and compassionate support. Manage the VEG Cares charity initiative, overseeing the program budget and organizing community events to drive donations and increase hospital outreach.