Olivia Damron
Customer Experience Manager @VEG ER for Pets
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WORK HISTORY
Customer Experience Manager @VEG ER for Pets
Alexandria, VA, US
Led the Customer Experience Team, analyzing client interactions to improve service delivery and patient care. Collected, analyzed, and reported key performance indicators (KPIs) to identify trends and opportunities for operational efficiency. Developed data-driven cost-cutting strategies that enhanced customer satisfaction while streamlining hospital workflows. Collaborated with cross-functional teams to implement process improvements, reducing wait times and optimizing resource allocation. Created dashboards and reports to provide leadership with actionable insights for continuous improvement. Utilized statistical analysis and data visualization tools to support strategic decision-making.
EDUCATION
Southern New Hampshire University
Bachelor of Science - BS, Data Analysis
Southern New Hampshire University
Bachelor of Science - BS, Data Analytics
Northern Virginia Community College
Associate's Degree, Business Administration and Management, General
ABOUT OLIVIA DAMRON
Customer Experience Manager @ VEG, ER for Pets | Data Analyst
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