Het Patel

Front End Supervisor @Safeway

Calgary, AB, CA

As a Front End Supervisor, I oversee daily front-end operations, ensuring smooth store performance and exceptional customer experiences. My responsibilities include: Performing opening and closing book audits to maintain financial accuracy and compliance. Leading and supporting the customer service team, ensuring high service standards. Handling escalated customer concerns with professionalism and problem-solving. Overseeing cashiers, transactions, and front-end operations for efficiency and accuracy. Training and mentoring new staff to maintain consistency in service and operational excellence. Assisting with scheduling, workflow organization, and end-of-day reconciliations.This role has strengthened my leadership, accountability, and customer service skills, while giving me valuable experience in retail operations, team management, and financial auditing.

Southern Alberta Institute of Technology (SAIT)

Diploma of Education, Software Development