Hes Y.
VP Contact Center & Cx Practice @Nectar Services Corp
Signup · Get unlimited contacts
WORK HISTORY
VP Contact Center & Cx Practice @Nectar Services Corp
London, GB
Architected and led the integration of the aquired Cyclone\'s advanced CX Assurance technology, uniquely positioning Nectar as a leader in digital experience assurance- Successfully transitioned Nectar from a traditional unified communications (Avaya) monitoring business into a specialized contact center-focused observability company for Genesys, Cisco, NICE, Amazon Connect- Drove significant revenue growth by aligning CX solutions with market demands, meeting and exceeding annual sales targets- Pioneered product management strategies that differentiated Nectar\'s offerings, achieving competitive advantage in multi-channel customer experience management.
EDUCATION
De Montfort University
BSc, Computer Science
ABOUT HES Y.
Serial CX Entrepreneur | CX & Contact Center Thought Leader | Expert in CX Assurance & Testing | Innovator in SaaS Solutions | Sn. Product Manager & AI \"builder\" | Patent Holder | Transforming Digital CX
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.