Hes Yavari

VP Contact Center & Cx Practice @Nectar Services Corp

London, GB

As the Vice President of Contact Center and Customer Experience, I am responsible for the growth and development of the customer experience (CX) product portfolio. This includes integrating the recently acquired Cyclone product with Nectar\'s current offerings. As the product owner, I oversee the product management of Nectar\'s CX suite with a focus on multi-channel contact center solutions. My role also involves meeting annual sales targets by working closely with the sales team and engaging directly with customers. The introduction of the CX Assurance product differentiates Nectar from competitors and positions the company as the only provider to Assure Customer and Employee Digital Experiences (DX) end to end at scale against agnostic technologies.