Hervé Cazzoli

Senior Customer Success Manager @Vodafone

Lyon, FR

Senior Customer Success Manager (SCSM) is responsible for ensuring Vodafone Business International delivers on its service commitments to assigned customers across the Enterprise portfolio. This role focuses on operational excellence, proactive issue resolution, and customer satisfaction, working closely with account teams to support customer goals and drive retention. The SCSM builds strong working relationships with customer stakeholders and internal teams to ensure a seamless and high-quality service experience

UTBM

Engineer, IT & Telecom

ESCP Business School

Master of Business, Executive officer