Henil Shah

Quality and Technical Coordinator @Surya Foods

Harwich, GB

Collaborated with the technical management team on product specifications, supplier document retrieval, addressing non-conformities, and facilitating product listings, aligning with technical directives.• Led the resolution of customer complaints by conducting root cause analyses, devising preventive measures, and formulating action plans. Monitored complaint trends, ensuring thorough documentation and producing weekly and monthly summaries for management meetings.• Oversaw inventory management of consumables and testing equipment, including procurement responsibilities for in-house needs. Utilised negotiation skills with suppliers to optimise procurement processes.• Fostered close collaboration with production teams to uphold and elevate food safety and quality standards, emphasizing continuous improvement.• Managed the generation of product barcodes and liaised with over 150 suppliers (including branded products and traded goods) to secure product specifications, Supplier Assurance Questionnaires (SAQ), and relevant certifications, maintaining meticulous documentation.• Spearheaded technical data management activities, including cleaning, collection, validation, querying, and manipulation of datasets to support the development of a new portal, aligning with organizational objectives.

Sett R J J High School

SSC

G H Patel College of Engineering & Technology

Bachelor of Engineering - BE, Mechanical Engineering

Divine Public School - India

HSC, Science- Physics, Chemistry, Maths

University of West London

Master's degree, Project Management