Hemanshu Namdeo
AVP - Data Scientist Modeling & Analytics @Barclays
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WORK HISTORY
AVP - Data Scientist Modeling & Analytics @Barclays
Las Vegas, NV, US
Led AI/ML model development driving revenue growth, digital adoption, and operational efficiency across Barclays USCB portfolios. Delivered end-to-end production solutions—including LLM/RAG chatbots, propensity models, customer segmentation, and automated pipelines—in collaboration with Strategy, Marketing, Operations, Finance, and Product teams for measurable business impact.• Developed AI contact center assistant using large language models (LLMs) and retrieval-augmented generation (RAG) to deliver context-aware responses to agents, reducing response times by ~9%, improving customer satisfaction scores by ~2 percentage points, and generating ~$2M in annual operational benefits.• Deployed enterprise-scale AI transcript summarization on AWS Bedrock, automating post-call summaries to improve average handle time (AHT) by ~10% and save ~$3M annually by eliminating manual note-taking.• Led ML-driven customer segmentation analyzing transaction, demographic, and behavioral data from millions of U.S. accounts, boosting campaign conversion rates by ~15% and driving ~$1.5M in incremental annual cross-sell revenue through targeted personalization.• Built predictive e-statement propensity models using enrollment history and engagement signals for personalized nudges, increasing digital enrollment from ~45% to ~57%, cutting paper/mailing costs by ~$1.8M per year, and accelerating adoption.• Architected automated Operational Scorecard pipeline consolidating channel acquisition, digital engagement, contact center, and e-statement metrics for ExCo reporting; reduced manual effort from 2-3 days to under 5 minutes, saving 1,200+ man-hours and ~$250K annually.Focus Areas: LLM/RAG chatbots, customer segmentation, churn/retention, acquisition, NLP/LLM text analysis, customer lifetime value (CLV), digital engagement (Web/App/IVR), A/B testing.Skills: Python, SQL, PySpark, AWS (Bedrock, SageMaker, Glue, Athena, Redshift), SAS, Tableau.
EDUCATION
St. Xavier's High School - India
High School
Jabalpur Engineering College
Bachelor of Engineering (BE), Electronics and Communications
University at Buffalo School of Management, The State University of New York
Master of Science - MS, Management Information Systems, Data Analytics
SKILLS
ABOUT HEMANSHU NAMDEO
10+ years of experience in Data Science & Analytics with expertise in deploying production AI/ML solutions at enterprise scale. Passionate about leveraging large language models (LLMs), RAG, and advanced ML to drive revenue growth and improve operational efficiency with proven track record of delivering multi-million-dollar business impacts.Core Experience: AI-powered solutions (LLM/RAG chatbots, transcript summarization), customer retention/acquisition, ML-driven segmentation, multi-channel digital engagement (Web/App/IVR/Email/Chat), customer lifetime value (CLV), cost-to-serve optimization, A/B testing, NLP/LLM text analysis & sentiment, tNPS, propensity modeling, enterprise data pipeline automation, statistical modeling.ML Algorithms: Linear/Logistic Regression, Decision Trees, Random Forest, XGBoost, K-Means, KNN, Recommender Systems, Gradient Boosting, Neural Networks.Technical Skills: Python, SQL, PySpark, SAS, Tableau, Alteryx, AWS (Bedrock, SageMaker, Glue, Athena, Redshift, S3, Lambda)
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