Helen Skoins
Hotel General Manager @Carnival UK (P&O Cruises & Cunard)
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WORK HISTORY
Hotel General Manager @Carnival UK (P&O Cruises & Cunard)
Overall responsibility for the Food and Beverage, Housekeeping, Hotel Operation, Customer Services, Onboard Revenue, Entertainment, Medical and all associates Support Services. I also drive the onboard revenue generation and control costs ensuring set targets are achieved and exceeded and have overall accountability for the delivery of exceptional customer service to all guests in all areas of responsibility.Global experience dealing with diverse levels of demographics and consumer behaviour. I currently lead a multi-cultural team of approx 800 staff responsible for up to 3500 guests in 1800 cabins.
EDUCATION
The Manchester Metropolitan University
Hotel Management and Tourism
Leeds Beckett University
Hotel Management and Institutional Catering
ABOUT HELEN SKOINS
Experienced and passionate Hotel General Manager with 28 years of international experience with strong leadership skills. Highly organised and inventive problem solver, resilient and calm under pressure, decisive and flexible - able to quickly assess the appropriate approach to any emerging situation, all skills learnt from 28 years at sea!
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