Rahil Zargar
Assistant Front Office Manager @Carnival UK (P&O Cruises & Cunard)
Signup · Get unlimited contacts
WORK HISTORY
Assistant Front Office Manager @Carnival UK (P&O Cruises & Cunard)
Southampton, GB
Overseeing the wider hotel operation during off peak times. Assist the front of the house manager to lead and manage the team and oversee operations• Drive changes and support the wider business vision on our overall Reception experience• Identifying and root cause removal of irritants from the guest flow and experience• Responsible for ensuring service standards are met by undertaking reviews and providing coaching• Responsible for ensuring all locations conform to brand standards specifically; presentation and delivery of Hotel condition• Support the guest journey by identifying opportunities to continuously improve flow and logistics of embarkation and disembarkation• Develop and manage Officer visibility and engagement programme to ensure we exceed guest expectations andsupport our guests during busy times• Driving the brand vision and ensuring standards are maintained• Supporting revenue generation through reception services• Ensure that robust control procedures are implemented and maintained to meet service standards• Champion the P&O Service Programme, demonstrating leadership behaviours; coaching, supporting and challenging teams to achieve the most effective ways of working.• To manage all aspects of performance of assigned direct reports.• Implement Company strategy as directed• Monitor and manage ILO for planned roles and direct reports on a monthly, weekly and daily basis, ensuringhours of working are organised to meet operational requirements.• Attend corporate sponsored social events as required
EDUCATION
North East Frontier Technical University (NEFTU)
Master’s degree in Business Administration - MBA
Florida Atlantic University - College of Business
Hospitality, Travel & Revenue Management
ABOUT RAHIL ZARGAR
A dedicated operations leader with extensive experience in customer/retail management, I hold solid operational, financial and commercial expertise, as well as strong leadership skills with a true passion for people and drive for results. Talented trainer and motivational speaker with a very strong training background for all personnel levels. Have the ability to build a high performing team from the scratch. Influencing others and setting targets, goals and coaching team members and managers for future development. Team player, who is able to inspire passion, assumes responsibilities and getting things done. I have a very strong customer contact skills with the ability to build and enhance standards and operating procedures as required; and trained crisis management individual. Have the ability to lead projects and major activities including the quality audit and the customer satisfaction various channels as well as the quality standards enhancement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.