Helen Miller
User Experience Researcher @NBCUniversal
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WORK HISTORY
User Experience Researcher @NBCUniversal
EDUCATION
University of Pennsylvania
Post-Baccalaureate Studies
University of Southern California
Master of Science - MS
The Episcopal Academy
College Preparatory
University of Pittsburgh
Bachelor of Science - BS
ABOUT HELEN MILLER
UX Researcher with 4+ years of experience translating complex human behaviors into actionable insights that guide product strategy, design, and customer experience At NBCUniversal, I’ve led mixed-methods research across TODAY, NBC News, CNBC, and E! News—driving decisions that strengthened commerce, product, engineering, and audience engagement. My work has been consistently recognized through performance reviews, peer nominations, and company awards, including NBCU’s Core Award (2024), Talent Lab (2024, 2025), and Immerse (2023). I’m known for asking the right questions, clarifying priorities, and delivering insights that are sharp, practical, and emotionally attuned. Outside of work, I mentor early-career researchers and contribute to networks supporting APA communities, women, and emerging talent. I bring empathy and systems thinking to every collaboration—helping teams make confident, intentional decisions.
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