Helen Hazel
Head of Non Voice Automation @Barclays
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WORK HISTORY
Head of Non Voice Automation @Barclays
Sunderland, GB
Responsible for developing and leading the Platform and Channel Contact Strategy for Barclays UK, driving digital first agenda. Lead a team of Product Owners and Product Managers responsible for Chat, Chatbot, Social Media and Generative AI development in Barclays UK. Responsible for leading a matrix team across customer facing applications. Collaborate with colleagues platforms and digital app teams to deliver end to end features for both customers and colleagues.Creating a world class servicing model for Next Generation Consumer Banking.Improving customer experience by reducing the number of customer entry points to prevent channel confusion and to help navigate the customer to receiving answers to their queries first time.
SKILLS
ABOUT HELEN HAZEL
Over 20 years experience in the Financial Services Industry, specifically the UK Retail Bank. Experienced Development Partner and Product Owner. Successfully delivered a number of large scale projects across Virtual, Digital and Physical Banking. Proven ability to work in fast paced, complex and ambiguous environments. Highly skilled in Operations Management, Coaching, Digital and Virtual Banking, Business Transformation and Strategy Planning.
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