Helen Fong
Ams Regional Service Desk Manager @ByteDance
Signup · Get unlimited contacts
WORK HISTORY
Ams Regional Service Desk Manager @ByteDance
Managing the day to day operations of the AMS Service Desk. Lead AMS Service Desk staff to provide top-notch support for our local offices as well as our world-wide remote office workers. Develop tools and solutions to increase the operational efficiency of the IT Service management process with focus on excellent user experience. Partner with internal service owners and teams to evaluate technical solutions, create recommendations, obtain consensus, plan and execute the services. Innovate and engineer new internal solutions that allow us to scale.
EDUCATION
San Francisco State University
BA, Broadcast and Electronic Communication
SKILLS
ABOUT HELEN FONG
Over 25 years of Experience in IT 11 Years of Experience in BioTech IT…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.