Heeva Sarkarrah
Senior Product Manager @Bell
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WORK HISTORY
Senior Product Manager @Bell
Senior Product Manager responsible for enhancing the customer experience and self-serve abilities across 4 consumer products including, MyBell, Virgin Plus, Lucky Mobile & PC Mobile.• Product lead ensuring data privacy compliance across 4 self-serve mobile applications: inventorying PII, enabling opt-out consent, and updating backend data handling to align with government regulations.• Launch feature enabling customers to submit and track mobile number transfers from their current providers, reducing call center volume and focusing remaining calls to be related to troubleshooting errorsProduct Highlights:• Manage all your services anytime, anywhere, from the moment you order them• View your Mobility and Internet usage• Change your TV programming• View and pay your bills• Self-guided setup, virtual repair, and support for troubleshooting
EDUCATION
BrainStation
Certificate, Product Management
University of Toronto
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering
SKILLS
ABOUT HEEVA SARKARRAH
Hey there! I\'m a customer-centric Product Manager with a proven track record of delivering innovative solutions and driving business growth. My combined background in product management and engineering gives me a unique blend of technical expertise and strategic vision that helps me easily communicate with technical and business teams.I love diving into wireframes and understanding API logic to map technical solutions with customer journeys. I like to use visual flows to effectively communicate requirements and user experiences.My passion for digital products and solving problems drives me to get a deep understanding of my customers to make data-driven decisions that result in both customer satisfaction and business success.I take pride in leading cross-functional teams, presenting technical concepts to executives, and communicating complex ideas with clarity. Above all, I love building relationships and collaborating to achieve our goals.I\'d love to explore opportunities to collaborate, so if you\'re interested to work together or would just like to chat, drop me a DM—and let’s connect!
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