Heeba Malik
Customer Care Advisor @Lee Valley Tools
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WORK HISTORY
Customer Care Advisor @Lee Valley Tools
Vaughan, ON, CA
Developed crucial communicational skills to meet expectations with customers- Met deadlines with the stores sales- Became aware of retail presumptions- Maintained numerical skills in order to keep track of financial goals
EDUCATION
Humber College
Diploma of Early Childhood Education, Early Childhood Studies
Ontario Institute for Studies in Education of the University of Toronto
Master's degree, Curriculum, Learning and Teaching
University of Guelph-Humber
Bachelor of Applied Science - BASc, Early Childhood Education and Teaching
ABOUT HEEBA MALIK
I am a results-driven administrative and program professional with a Master’s degree in Education and a strong background in coordination, research, and curriculum development across higher education and nonprofit sectors. I specialize in supporting complex organizations through efficient operations, strategic program delivery, and client-centered service.My experience includes coordinating multi-faceted programs, managing logistics, supporting cross-functional teams, and ensuring seamless execution of initiatives from planning to evaluation. I have developed and implemented structured learning materials, training resources, and curriculum aligned with organizational goals, while also supporting research projects through data collection, analysis, and knowledge translation.In addition to my program and research work, I bring a strong understanding of stakeholder engagement and outreach. I have contributed to program growth by building relationships, supporting recruitment efforts, and identifying opportunities to expand services and increase participation, combining both operational efficiency and a sales-oriented mindset.My graduate research focused on the integration of technology in education, particularly how AI and assistive tools can support diverse learners. This work strengthened my ability to translate research into practical, scalable solutions that improve systems, enhance user experience, and drive measurable outcomes.I bring strong strengths in administration, coordination, documentation, curriculum design, stakeholder engagement, and collaborative problem-solving, with a focus on delivering high-quality, inclusive, and impactful programs.
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