Heb França

Managing Consultant @Proteus

Cheshire West and Chester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Managing Consultant @Proteus

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London, GB

Led complex transformation programmes for global and public sector clients across Europe, North America, and ANZ, building PMOs and delivery structures that brought control, clarity, and executive confidence. Redesigned change operating models and implemented practical assurance and business readiness frameworks to turn strategy into measurable outcomes.Improved portfolio prioritisation and investment decision-making, aligning funding and dependencies to strategic objectives. Built trusted relationships with senior leaders across business, technology, and commercial teams, delivering tangible results including £2.7m in annual public sector savings and contributions to Great Place to Work™ certification for three consecutive years.

EDUCATION

N/A

Leicester College

Business, BTEC

SKILLS

CollectionsRecoveriesFraudPortfolio ManagementCall CenterProcess ImprovementSpreadsheetsChange ManagementCustomer RelationsCoachingCustomer ServiceProblem SolvingNegotiationCustomer SatisfactionBankingRiskTeam BuildingOperational RiskStakeholder ManagementCredit CardsMortgage BankingMortgage LendingProfessional NegligenceCommercialsRelationship ManagementCall CentersFinancial RiskRisk ManagementBasel IiFinancial ServicesOutsourcingLoansCustomer ExperienceProject DeliveryDebit CardsBusiness AnalysisPaymentsCredit RiskCreditCards

ABOUT HEB FRANÇA

As a Managing Consultant with over 15 years of experience in change management within the financial services, product management, and technology sectors, I specialize in guiding organisations through complex transformations. Leveraging proven change management methodologies and best practices, I enable businesses to achieve strategic goals and unlock value.My career has been built on a foundation of strong communication and stakeholder management skills, allowing me to lead initiatives that deliver measurable results. With a track record of success in managing cross-functional teams and cultivating strong client relationships, I thrive on driving impactful change and creating lasting solutions in dynamic, fast-paced environments.

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