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Heather Qualey
Sr Commercial Operations Manager @Thermo Fisher Scientific
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WORK HISTORY
Sr Commercial Operations Manager @Thermo Fisher Scientific
SENIOR COMMERCIAL OPERATIONS MANAGER (2019 - Present): Responsible to execute bookings and revenue targets, meet compliance requirements, and ensure superior customer service within the Sales and Service Center (SSOC) for the Americas (Canada to South America). Lead a multi-tiered organization of 38 employees in four distinct teams to delivery stellar results. Acts as a liaison and partner to Sales and Service management and other cross functional groups to develop mutually agreed upon targets, processes, and goals. Selects, develops and inspires personnel to ensure an efficient operation, continually looking for new ways of working to improve optimization and efficiency in processes. Versed in Practical Process Improvement (PPI) fundamentals derived from Lean methodology and concepts. Select Accomplishments:*Developed a comprehensive organizational assessment for the SSOC to prioritize improvement initiatives for 2020 to reduce inefficiencies in processes, hire and develop strong leadership, and improve culture within the work environment.*Implemented a Key Performance Indicator (KPI) Scorecard to monitor and improve results across the SSOC.
EDUCATION
Marylhurst University
Master of Business Administration - MBA, Marketing
California State University, Long Beach
Bachelor of Arts - BA, Psychology
SKILLS
ABOUT HEATHER QUALEY
I am a passionate, results-driven leader with two decades of proven success in achieving…
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