Heather Kennelly
Senior Product Manager @BCLC
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WORK HISTORY
Senior Product Manager @BCLC
Vancouver, BC, CA
Defines and leads the Content Management System product strategy across BCLC\'s digital properties including websites, online casino and apps.
EDUCATION
Simon Fraser University
Prepress/Desktop Publishing and Digital Imaging Design
British Columbia Institute of Technology
Marketing and Communications, Marketing, Public Relations, Graphic Design
Simon Fraser University
Writing, General
SKILLS
ABOUT HEATHER KENNELLY
I am a creative thinker who is passionate about creating new and improved customer experiences. My background in marketing, product management, digital solutions, and customer experience allows me to understand and distill complex problems into clear actionable insights that solve customer pain points. My goal is simple; make things better, faster and easier. I strive every day to use this motto to help solve real world problems through design thinking initiatives.Specializes in: Product and Marketing ManagementCustomer Experience and Omni-channel transformationContent and Brand StrategyDesign thinking and User ExperienceLarge-scale digital transformationOperational/Service designA/B testing, GTM strategies
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