Hazel P.

Quality Process Coach @Sun Life

The Quality Process Coach is a change‑enabling and assurance‑focused role that helps teams deliver work efficiently, compliantly, and sustainably by embedding enterprise standards, controls, and quality practices into day‑to‑day ways of working. The role balances coaching and enablement with process assurance and risk mitigation, particularly in fast‑moving, agile, and transformational environments.To support enterprise transformation by:Establishing, evolving, and coaching teams on standard ways of workingEnsuring audit readiness, regulatory compliance, and control adherenceReducing unnecessary process burden while maintaining quality and risk disciplineKey Responsibilities1. Coaching & EnablementDeliver training, mentoring, and targeted education to uplift team capability and confidence2. Process Assurance & Quality ReviewsPlan and conduct quality and compliance reviews of project management and software delivery practicesConfirm adherence to enterprise controls, audit expectations, and regulatory requirementsValidate that required artifacts (e.g, risk assessments, documentation) are completed appropriately3. Risk Management & AdvisoryIdentify control gaps and proactively advise teams on risk mitigationProvide advisory insight on governance, audit principles, and compliance expectations4. Process Improvement & ModernizationExplore automation opportunities to increase consistency and reduce manual effort5. Collaboration & Enterprise AlignmentPartner across a complex matrix organization, including transformation teams, VROs, coaches, and governance groupsAct as an advocate for enterprise controls as enablers, not blockers, of delivery