Hayley Warner

Communications Manager @Estuary Housing Association

I lead strategic communications for a large housing association, with a focus on strengthening reputation, stakeholder trust, and internal engagement- Designing and delivering a three-year Communications Strategy, aligning communications with organisational priorities- Leading media relations and crisis communications, including urgent housing-related press and Ombudsman cases- Advising the CEO and directors on communications strategy, risk management, PR, and political engagement- Creating and overseeing cross-channel content (digital, print, social, internal) tailored to diverse audiences including tenants, staff, MPs, and regulators- Implementing social listening and media monitoring tools to track sentiment and inform proactive communications.