Harshmeet Singh
Business Analyst @IBM
Signup · Get unlimited contacts
WORK HISTORY
Business Analyst @IBM
Mississauga, ON, CA
Working as a Business Analyst with Bell Canada(Client) and looking after their Digital, eCommerce, Mobile and Chatbot Consumer, Corporate and Agent applications.Roles and Responsibilities• Requirement gathering from multiple stakeholders and converting them into documents – BRD, SRS to ensure project scope is clearly captured• Developing wireframes and creation of process workflow diagrams to articulate the stakeholder expectations to the development team• Helping testing team for building test documents – HLTC, LLTC and reviewing and approving them to ensure all the scenarios are captured for application testing• Working with cross-functional teams from multiple vendors for achieving the desired application functionality• Performing UAT activities and training end users on the new functionalities of the application
EDUCATION
Dronacharya College Of Engineering
Electronics And Communication
ESCP Business School
Managing in European Business Environment
Indian Institute of Management, Lucknow
Master of Business Administration (MBA), Business Administration and Management, General
Blue Bells Model Sr. Sec. School
High School, Non-Medical
SKILLS
ABOUT HARSHMEET SINGH
Customer focused professional with over 10 years of experience in IT Account Management, Business Analysis and Software Development with strong business acumen, stakeholder management skills and analytical problem-solving capability• Expertise in Business Analysis (Requirement Gathering, Wireframes, Business Process workflows, Documentation)• Hands on experience on tools such as Microsoft Project, Balsamiq, Draw IO, SAP BPM, SAP MDM, SAP ECC, JIRA, Microsoft Visio, BotMock, RASA conversation AI ChatBot• Certified Scrum Master with good knowledge and hands on experience on Agile and Waterfall methodologies• Expertise in Account Management and Client Relationship Management• Strong in commercial management, contract negotiations, conflict resolution and handling escalations
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.