Harsharan Rai
Customer Service Representative @1st Central
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WORK HISTORY
Customer Service Representative @1st Central
Glasgow, GB
Worked in a high-volume inbound contact centre, trained across Customer Service, Sales, and Renewals. Provided expert support on car insurance policies, resolving enquiries, overcoming objections, and handling complaints professionally. Supported colleagues and managers with complex account issues, demonstrating strong product knowledge and technical problem-solving. Developed skills in persuasive communication, customer behaviour insight, and cross-functional collaboration directly transferable to marketing and audience engagement roles.
EDUCATION
University of Strathclyde
Bachelor of Arts - BA
ABOUT HARSHARAN RAI
A resilient and hardworking student with years of experience in customer-facing roles. International Business Year 3 student with background knowledge in Marketing, Human Resource Management, and Business Enterprise. Past experiences include taking on multiple responsibilities in training staff, demonstrating genuine hospitality, resolving disputes but mainly portraying high customer service. More recently, current work experience includes working on three lines of business in the car insurance sector. Helping both customers and employees on daily accounts yet having a knowledgeable account on Car Insurance to assist with all enquiries and problem solving. Portraying a technical proficiency role on a daily basis to ensure work is done to the best of its ability. Currently seeking for an internship in marketing, any opportunity to gain experience for the future would be valued, as a great deal of varied skills can be conducted in the workplace.
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