Toni Needham
Customer Outcomes Lead @1st Central
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WORK HISTORY
Customer Outcomes Lead @1st Central
EDUCATION
Sheffield Hallam University
Bachelor of Applied Science (BASc), Psychology
SKILLS
ABOUT TONI NEEDHAM
Project & Change Management professional experienced in delivering large scale, complex and high-profile projects for organisations and clients across multiple industries including insurance, financial services, telecommunications, and utilities. Confident with IT transformation, technical infrastructure and SDLC projects as well as non-technical, business change initiatives with a focus on process, people and customer. PRINCE2 Practitioner and SC cleared with proven ability employing agile or waterfall methodologies to deliver projects and achieve desired business benefits, utilising tools such as ADO, Confluence, JIRA, Microsoft Project, and Visio. Solid understanding and effective application of governance and RAID management, controlling project scope, timelines and budget whilst continuously monitoring cost-benefit and ongoing alignment with organisational strategy to maintain an accurate assessment of change prioritisation. A confident and influential communicator with stakeholders at all levels including C-suite and directors, quick to build strong working relationships and credibility whilst organising internal and external teams. Equally capable in matrix or direct line management with leadership experience managing diverse, multi-disciplined and remote teams.
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