Harsha Yadav
Account Manager @Arkance In Private Limited
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WORK HISTORY
Account Manager @Arkance In Private Limited
Gurugram Tehsil, IN
Coordinated and supported various training and BIM implementation functions within the department, including end-to-end management of invoicing and payment processes- Scheduled and organized training batches, ensuring smooth operational execution and optimal resource utilization- Engaged with prospects and clients to assess needs and effectively position training services, aligning offerings with customer requirements- Fostered long-term client relationships by delivering high-quality service and maintaining high levels of customer satisfaction- Managed the complete sales cycle including order processing, invoicing, and timely collection of payments from clients- Conducted B2C outreach and follow-ups to drive enrollments for scheduled training programs- Developed and implemented basic digital marketing strategies including email campaigns, WhatsApp outreach, and lead nurturing to boost visibility and enrollments- Collaborated with the marketing team to design promotional materials, social media content, and training flyers aligned with brand messaging- Utilized CRM tools to track and analyze leads, conversions, and campaign effectiveness, contributing to data-driven decision-making- Maintained detailed records of all client interactions, communications, and follow-ups in the CRM system- Ensured compliance with certification requirements set by OEMs and training partners by staying updated on current standards and accreditations- Followed up on pending payments and implemented effective payment collection strategies- Evaluated the effectiveness of training programs through participant feedback, assessments, and performance tracking metrics- Monitored participant progress, provided personalized support, and ensured a positive learning experience- Maintained accurate documentation for all training activities, including attendance, participant records, candidate documentation, payment logs, and training evaluations.
EDUCATION
Indira Gandhi National Open University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Indira Gandhi National Open University
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT HARSHA YADAV
Detail-oriented and client-focused professional with hands-on experience in coordinating technical training programs, supporting BIM implementation, managing client accounts, and streamlining administrative operations. I specialize in end-to-end training batch management, payment handling, CRM documentation, and customer engagement. My role bridges operations, sales, finance, and customer support—ensuring a seamless experience for both students and corporate clients.In addition to my operational duties, I contribute to lead generation and marketing campaigns that drive enrollment and promote our training services. With a proactive mindset and strong organizational skills, I aim to deliver high-quality service and maintain long-term client relationships. Areas of Expertise:Training & Enrollment CoordinationAccount Management & InvoicingCRM & Lead ManagementClient Servicing & B2C SalesBIM Training SupportPayment Follow-up & DocumentationDigital Marketing Support (Email/WhatsApp Campaigns)
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