Harsh Paliwal
Senior Technical Account Manager @AfterShip
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WORK HISTORY
Senior Technical Account Manager @AfterShip
Noida, IN
Boosted Customer Satisfaction (CSAT) by 23% and slashed average resolution time by 34% through proactive account management and streamlined support workflows- Reduced client escalations by 43% in 2024 by designing and leading targeted training sessions that drove product adoption and user self-sufficiency- Serve as the primary Technical Account Manager (TAM) for enterprise clients, bridging the gap between Sales, Operations, and Engineering to ensure seamless program delivery- Architected cross-functional feedback loops, translating complex client requirements into actionable insights for Product and UX teams to guide the feature roadmap- Leverage a technical stack including JavaScript, Python, HTML, XML, and REST APIs to troubleshoot complex integrations and minimize system downtime for high-value partners.
EDUCATION
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.), Computer Science
CHANDIGARH UNIVERSITY
Master of Engineering - MEng, Computer Science
SKILLS
ABOUT HARSH PALIWAL
Client-focused Technical Account Manager dedicated to building long-term, strategic partnerships. I thrive on understanding my clients\' business objectives and leveraging my technical expertise to help them achieve their goals. I\'m skilled in [List key skills, e.g, communication, problem-solving, project management, technical troubleshooting]. I enjoy collaborating with cross-functional teams to deliver seamless solutions and ensure client satisfaction.
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