Harriet Edwards
Executive Member @Pavilion
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WORK HISTORY
Executive Member @Pavilion
ABOUT HARRIET EDWARDS
I am an experienced operational leader with a proven track record of driving efficiency, value creation and transformation across PE-backed, high-growth and customer-centric businesses.With experience spanning 5 successful exits and 6 full integrations, I bring a rare blend of strategic insight and hands-on operational execution. My strength lies in aligning executive vision with operational reality. My focus is on building scalable processes, strengthening customer experience, and delivering measurable improvements in efficiency, margins and organisational performance.I have operated as a senior member of the Executive Team, partnering directly with the CEO and working alongside fellow executives (CRO, CMO, CCO, CTO CFO, CPO) to shape strategy and lead transformation programmes across revenue operations, customer success, service delivery, people, product and commercial functions. Attending Board Meetings for 10years+ I am adept at translating operational needs into strategic conversation for PE buy-in.My leadership style is grounded in customer driven operations. I work closely with enterprise customers, embed voice-of-customer insights into operational design, and ensure that efficiency never comes at the expense of experience.I thrive in environments where growth is expected, and operational foundations need to scale quickly without losing quality. My experience across multiple PE cycles has given me deep exposure to value creation levers, reporting discipline, operational governance and exit-readiness. I’m passionate about delivering people centred Change, and have both deployed Change Management Frameworks during complex transformation but also delivered training across a breadth of organisations either as a Consultant or FTE.Core Strengths:Operational efficiency; transformation and change leadership; M&A integration; PE value creation; exec alignment; customer experience; scalable ops; coaching and mentoring; data-driven improvement; automation-driven modernisation.
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