Haroldo da Costa
Identity and Access Management Senior Technology Lead @Infosys Consulting
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WORK HISTORY
Identity and Access Management Senior Technology Lead @Infosys Consulting
Sao Paulo, BR
Led the IAM Enhancement Team, managing integrations, migrations, automation and ServiceNow framework projects, while coordinating with clients and teams. Improved service delivery using ITSM processes aligned with ITIL guidelines, focusing on incident, change, and configuration management. Proficient in IAM solutions, Access Review Automation and Integration of Multi-Cloud IAM Solutions.Activities- Leadership: Led ceremonies such as daily stand-ups, sprint planning, and retrospectives to ensure alignment with project goals- IAM Integrations and Automations: Integrated and migrated applications to the ServiceNow framework, adopting- Agile methodologies to streamline processes and improve efficiency- ITIL Process Implementation: Taught and implemented ITIL guidelines, focusing on change management, application maintenance, incident resolution, and service operations for improved service delivery- Incident and Security Response: Analyzed logs to detect suspicious activities, security violations, and errors across various environments, applying mitigation strategies for resolution- API and Web Services Development: Developed and tested APIs using Postman, creating documentation and ensuring smooth integration with existing systems- Governance and Compliance: Managed identity and access governance, ensuring alignment with organizational security policies, including provisioning, revoking, and periodic access reviews.Migration of more than applications (SSO, MFA, Grant, and Revoke etc.) from the mining company (Vale) and team leadership with close communication with different Teams stakeholders and became a great success story.
EDUCATION
Canadian College
Business Management, Administração, Negócios e Marketing
Faculdade de Tecnologia Evolução- FECET
Graduador em Analise de Sistama, Analise de Sistema/Web.
ABOUT HAROLDO DA COSTA
About Me: I’m Haroldo da Costa, a dynamic professional with over 11 years of expertise in developing, implementing, and architecting cutting-edge information systems. My journey combines technical proficiency, leadership, and a relentless drive for innovation.Throughout my career, I’ve successfully delivered transformative projects across diverse sectors, including global consultancy firms, technology giants, and government entities such as São Paulo’s public sector.My responsibilities:• Implementation of enterprise: IAM solutions (NetIQ Identity Manager, SailPoint ).• Authentication and Authorization: Experience with SSO (Single Sign-On), MFA (Multi-Factor Authentication), and PAM (Privileged Access Management).• Automation: Knowledge of automation tools and processes for account lifecycle management (provisioning, modifying, and revoking access.• Problem-Solving: Strong analytical skills for troubleshooting and resolving complex IAM issues.• LDAP: Knowledge of Apache Directory Studio (LDAP) and experience working with Active Directory and LDAP working like creating multiple searches like Search DN, Filter String, Attributes to Add, Remove, Modify and Delete.(People, Groups, Applications, Services and other objects within the Active Directory).• RBAC: Knowledge of RBAC for grouping permissions and provisioning users collectively.• Cloud Platforms: Proficiency in integrating IAM solutions with cloud platforms and applications.• Incident Management: Skills in troubleshooting, managing incidents, and resolving IAM-related issues.• Documentation: Developing and maintaining detailed documentation of IAM processes, procedures, and systems.• Experience planning, executing, and managing IAM initiatives and related projects.Technical Onboarding and Support:• Conducted onboarding processes for applications and systems.• Provided training to new employees, including explaining ITIL processes.• Assisted with the ServiceNow framework for application migrations and automation.• Provide support PAM, IAM Tickets Support and ad hoc requests as requiredCore Competencies:Lead Team | Identity Governance | Access Provisioning | Access management | Role-Based Access Control | LDAP | OAuth | Identity Lifecycle Management | Directory Services | User Authentication | Compliance and AuditTechnology & Tools:Java | MySQL | SQL | LDAP | SailPoint | NetIQ Identity Manager | GitHub | git | API | Postman | JavaScript | scripting | Azure DevOps | Azure Sentinel | Excel | JavaScript | Nodejs | Azure | Linux server
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