Harmit Chauhan
Help Desk Technician @Asurion
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WORK HISTORY
Help Desk Technician @Asurion
Moncton, NB, CA
Provide technical assistance and education to customers via telephone, remote access application on the computer, and peripheral-related issues- Help customers on incoming calls with their protection plans on a variety of consumer electronics or products, including TVs, major appliances, and cell phones- Overthe phone technical assistance related to a variety of consumer electronics- Troubleshoot problems and malfunctions related to operating systems, software and hardware- Formulate and communicate resolutions for computer issues- Identify customers\' behavior that puts their system at risk, and make suitable recommendations- Arrange appropriate service for hardware failure through approved service outlets
EDUCATION
Bright Junior Science College, Modasa
Higher Secondary Education
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Technology
Centennial College
Postgraduate Diploma
ABOUT HARMIT CHAUHAN
I come from a working-class family in a small town in Gujarat. My decision to move to Canada was driven by two key reasons: to make a breakthrough in the constantly evolving and demanding IT industry, and, of course, to embrace the Canadian winters with stylish winter jackets, boots, and toques. I have developed a passion for back-end development, allowing me to create seamless applications and websites, hidden beneath a user-friendly interface back in the days of my Bachelor’s. I have a strong desire to develop my knowledge of REST APIs and microservices. I am also comfortable working with full-stack development. I want to consistently expand my expertise in DevOps and my enthusiasm for DevOps enables me to leverage a variety of tools to develop a greater understanding of how automation works. I have developed projects using the MERN stack and thoroughly understand how they work. I have explored automation in my desire for DevOps utilizing a variety of tools, including Postman for API development and testing, Jenkins for CI/CD integration, Docker for containerization, and Azure DevOps for SaaS. Outside work, I enjoy watching sports, including football, Formula 1, basketball, and cricket. I also indulge in reading self-improvement books and expressing my creativity through journaling. In addition to my IT pursuits, I have a keen interest in cooking and would gladly serve vegetarian dishes to anyone interested. I am an eager learner, willing to put in the hard work required for excellence. Please feel free to reach out for any inquiries or communication to me via Email at h••••••••@gmail.com. I am open to relocation within New Brunswick.
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