Harendra Madugalle

Managing Director @HSBC

London, GB

Chief Commercial Officer – Wholesale Lending & Capital Management, Head of Business Performance & Client Analytics, Chief Commercial Officer – Sustainability)Strategy, Transformation, AnalyticsLed multiple global restructure/re-orgnisation projects delivering more than $50m (2018, 2020, 2022) cost saves each time.Conceptualised, delivered and managed the firmwide wholesale client profitability & insights capability- A multi-year, home grown, data, analytics, and technology programme with a $80m price tag, managing c200 technologists, data specialists, and subject matter experts maintaining firm wide stakeholder engagement- The platform today boasts more than users and is the largest and fastest growing frontline insights eco system.Developed and embedded tools, processes, analytics, and insights to influence relationship manager and sales behaviour (prospecting, score cards, banker league tables, client intensity, revenue attrition, value of service differentiation, signs of life, low revenue/return clients, client exits) delivering year on year uplift in revenue and resource efficiency in both financial and human capital (RWAs down +$10bn, RM/Sales force down +5%, Revenues/Returns up).Developed business performance and portfolio analytics driving decisions to exit countries, enter markets/segments, new product development, scale/discontinue product/service offerings, and managed run down of internal bad bank large corporate clients,$25bn RWAs).Drove continual improvements in firm wide data management, insights & analytics (including use of AI/ML e.g. next best action, listed proxy, knowledge maps) practices and led embedding within frontline processes in a safe and compliant manner.

Oxford Brookes University

Bachelor of Science (B.S.), Accounting and Finance

ACCA

Accounting